Announcements

  • Ideascale to Implement Cherwell SSO

    During the week of 7/20, Ideascale will be implementing Cherwell SSO. If you are an Ideascale member and have an SSO account the application will automatically be added to your profile. If you are an Ideascale member and do not have an SSO account, one will be automatically created for you at that time and you will be sent an email to activate it.
  • New Cherwell YouTube Videos

    We’re pleased to share we have four new Cherwell CSM How-To Videos on the Cherwell YouTube playlist, which is a great one-stop shop for Cherwell users to understand how to quickly navigate and solve issues with their CSM solution via self-service.

    For more information, click here
  • Cherwell Knowledge Resources

    Did you know Cherwell has several knowledge resources available to our customers? Some of these include:Product Documentation , ComAround Knowledge Base, and Cherwell Community 

  • CSM Documentation Changes for System Reliance

    The Cherwell Technical Documentation team is working on an ongoing effort to provide more guidance about system reliance (system configuration, performance, monitoring, security, etc.).

    We published our first set of articles for CSM 10.0.0, but much of the information pertains to earlier versions as well.

    You can see the full list of new topics here:
    Overview of What's New in CSM 10.0.0

    Click the "Learn More" links to do just that!

    If you have any feedback for the content we've written, you can use the feedback widget at the bottom of every topic or email help@cherwell.com for new topic ideas. 
  • Join the COVID-19 Community Group!

    We're looking for Cherwell user solutions and mApp hacks from our community members! Please be sure to join the COVID-19 Discussions and Resources Group to share and be inspired!